Yelp, TripAdvisor: Inside the ratings game

Yelp, TripAdvisor: Inside the ratings game

November 08, 2013
Originally published in The Orange County Register

“It’s not an easy problem,” says Ryan Radia, associate director of technology studies at the Competitive Enterprise Institute, a think tank in Washington, D.C. “If the writer's talented enough, and not doing 100 reviews a day, most of the [fraudulent reviews] are hard to distinguish.”