Glenn Harlan Reynolds quotes a recent interview with Marc Scribner in his USA Today column on airline competition and regulation:
When you deal with competitive industries, you generally encounter falling prices and a pronounced eagerness to make the customer happy. When you deal with industries that are protected from competition, you generally encounter high prices and a pronounced arrogance toward customers.
As Marc Scribner of the Competitive Enterprise Institute, quoted by Welch, puts it: “If American consumers wish to enjoy improved service quality in air travel, they should demand that Congress repeal 90 years of anti-competitive federal law. Less regulation of air travel, not more, is the solution.”