Can MBTA passengers get a refund on their passes?

Massachusetts Live talks to CEI's Marc Scribner about the issues facing MBTA: 

Transportation scholar Marc Scribner of the Competitive Enterprise Institute said in an interview that MBTA's 2011 decision to eliminate refunds shows lack of faith in the system's capabilities.

Abolishing refunds shows how little confidence decision-makers have in the MBTA system to actually function properly," said Scribner.