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Blog
A smoother path through security: Improving the TSA short of privatization
With Congress finally passing a Department of Homeland Security appropriations bill last week, the immediate crisis that left airport security strained is behind us. However,…
Blog
From airport security lines to the Danger Zone: TSA delays and public safety
The Transportation Security Administration’s (TSA) staffing shortfall is creating more than long lines. It may already be putting travelers’ lives at risk. Since the partial…
Blog
Air travel will continue to increase—unless grounded by climate change policies
The Duke of Wellington was said to have opposed the growth of railroads in 19th-century Britain because they would “only encourage the common people to…
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The Hill
Why Does Air Travel Seem So Miserable?
The Hill discusses recent changes in the consumer experience of flying with Marc Scribner. Bloodied passengers getting dragged off flights. Airport brawls. Shrinking…
Blog
Technology and Process Failures at TSA
The Transportation Security Administration has a history of tripping over itself to rush out technologies that are ill-considered and invasive.
Law360
United Airlines Incident Highlights Limited Consumer Rights
Law360 discusses a United Airlines poor customer service incident with Marc Scribner. “It was clearly an example of really bad customer service on…
Blog
In Wake of United Debacle, Give Airlines – and Travelers – More Flexibility
Most of the time it’s actually government policies that end up ruining a traveler’s day.
Los Angeles Times
Let Richard Branson Kill United Airlines
Los Angeles Times highlights Marc Scribner’s comments on how government policy has lead to poor airline service. Yes, airlines on the continent come…
Blog
Want Better Airline Service? Deregulate to Enhance Competition
If American consumers wish to enjoy improved service quality in air travel, they should demand that Congress repeal 90 years of anti-competitive federal law.